Customer Concerns
Customer concerns, captured right the first time
AI intake asks the follow-up questions a service writer would, compiles a clean summary, and links it to the repair order.
- Typed or voice-dictated intake
- AI follow-up questions
- A clean, compiled summary
- Linked to the repair order, vehicle, and customer
How it works
From their words to the RO
- 01
Capture it
Type it or dictate it — the intake asks the follow-ups a good service writer would.
- 02
It compiles itself
The back-and-forth becomes one clean summary a tech can act on.
- 03
It lands on the RO
The concern attaches to the repair order with the vehicle and customer.
Hear a concern become a summary
A 30-minute walkthrough of concern intake using staged shop data.
Currently supports MaxxTraxx through the Ascension connector. We’ll check your version and installation during setup. Using another point of sale? Ask about fit before booking; other integrations are not currently supported.